Refund policy

At Jihwa Beauty, we want you to love your skincare as much as we do. We're a small, founder-led South African business, and if something isn't right with your order, we'll sort it out.

1. Quick Summary

  • Changed your mind? Return unsealed, unused products within 7 days of delivery.
  • Damaged or wrong item? Tell us within 7 days of delivery and we'll replace or refund it, and we cover the return shipping.
  • Faulty product? Tell us within 6 months of delivery and we'll repair, replace or refund it.
  • Refunds are paid to your original payment method within 5 to 7 working days of us approving the return.

2. Change-of-Mind Returns

You may cancel your order and return your products for a refund or exchange within 7 days of receiving them, without giving a reason.

Because skincare is a hygiene product, returned items must be:

  • Unopened and unused, with all seals and original packaging intact
  • Undamaged and not tampered with
  • Accompanied by your order number or proof of purchase

We can't accept change-of-mind returns on products that have been opened, used or unsealed. This applies equally to sale and promotional items. Opened products that are faulty are covered in Section 3.

3. Damaged, Incorrect or Faulty Items

Damaged in transit or incorrect item: Please contact us within 7 days of delivery.

Faulty product: If a product is defective or unsafe, please contact us within 6 months of delivery.

Email info@jihwabeauty.co.za with:

  • Your order number
  • A clear photo of the product and its packaging
  • A short description of the problem

We will replace the item, exchange it, or refund you in full. For damaged, incorrect or faulty items, we cover the return shipping cost.

4. How to Return an Item

  1. Email info@jihwabeauty.co.za or WhatsApp/call +27 83 787 3867 with your order number and reason for return.
  2. We'll reply within 2 working days to confirm your return and send the return address and instructions.
  3. Pack the item securely in its original packaging and send it to the address we give you.
  4. Once we receive and inspect the item, we'll email you to confirm your refund or exchange.

Please contact us before sending anything back, so we can match your return to your order.

5. Refunds

  • Approved refunds are paid to your original payment method within 5 to 7 working days.
  • Your bank or card provider may take a few additional days to show the refund.
  • Delivery fees are refunded only where the return is due to our error (damaged, incorrect or faulty item).

6. Exchanges

Prefer a different product? Tell us in your return request and we'll arrange an exchange, subject to stock. If there's a price difference, we'll send you a payment link or refund the difference.

7. Return Shipping Costs

  • Our error (damaged, incorrect or faulty item): we pay.
  • Change of mind: a fixed return shipping fee of R260 applies, which will be deducted from your refund (unless we’ve agreed otherwise).

8. Contact Us

Jihwa Beauty
Email: info@jihwabeauty.co.za
Phone/WhatsApp: +27 83 787 3867
Address: 11 Christopher Road, Eldoraigne, Centurion, Gauteng, 0157, South Africa