Shipping policy
Shipping Policy
Thank you for shopping with Jihwa Beauty. This policy explains how and where we deliver your order.
Where we ship
We currently ship to addresses within South Africa only. We do not offer international shipping at this time.
Order processing
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over weekends or on public holidays will be processed on the next business day. You will receive a confirmation email once your order has been placed, and a shipping notification once it has been dispatched.
Shipping options and costs
| Option | Order value | Estimated delivery time | Cost |
|---|---|---|---|
| Standard Shipping | Under R1,400 | 3–5 business days | R280.00 |
| Free Shipping | R1,400 and over | 3–5 business days | Free |
| Local Delivery | R100 minimum (postal code 0157 only) | Arranged after dispatch | R50.00 |
Orders are delivered by our courier partner, Fastway Couriers. Shipping costs are shown at checkout before you pay. Orders of R1,400 and over qualify for free shipping.
Local delivery
If your delivery address falls within postal code 0157, you can select Local Delivery at checkout for a flat fee of R50.00 on orders of R100 or more. We will contact you if we need to confirm delivery details.
Delivery times
Delivery times are estimates and begin from the date your order is dispatched, not the date it is placed. Delays may occur during peak periods, public holidays, adverse weather, or due to courier disruptions beyond our control. Remote or outlying areas may take longer.
Tracking your order
Once your order has shipped, you will receive an email with tracking information (where available) so you can follow your parcel.
Incorrect addresses and failed deliveries
Please make sure your shipping address and contact number are correct at checkout. Jihwa Beauty is not responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us because of a failed delivery, additional shipping fees may apply to resend it.
Damaged or missing items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with your order number and photos of the parcel and products, and we will help resolve the issue.
Contact us
For any questions about shipping or your order, email us at info@jihwabeauty.co.za.